pokpk Privacy Policy
How your personal information is collected, used, and protected — this policy describes the complete data protection framework of the pokpk platform.
This privacy policy ("Policy") applies to users of the pokpk platform. By using this site you agree to the terms of this Policy. Please read it carefully.
1. Information We Collect
1.1 Personal Identity Information
When you register on the pokpk platform or manage your account, we may collect the following personal information:
- Full name and username
- Date of birth (for age verification — only persons aged 21 and above are permitted)
- Contact email address
- Mobile phone number
- Bangladesh National ID or passport number (if identity verification is required)
1.2 Financial and Transaction Information
To process deposits and withdrawals and to maintain accurate records, pokpk records the following information:
- bKash, Nagad, or Rocket mobile banking number
- Transaction history — deposit amounts, withdrawal amounts, dates and times
- Information on the use of bonuses and promotional offers
- Summary of betting activity (for responsible gaming monitoring)
1.3 Technical and Device Information
To ensure security and improve your experience, pokpk automatically collects the following information:
- IP address and geographic location (at country level)
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system and screen resolution
- Duration of page visits and navigation patterns
How Information Is Collected
2.1 Directly from You
pokpk primarily collects information that you provide yourself. This includes forms filled in during registration, account profile updates, contact with customer support, and information provided when completing transactions.
2.2 Automatically
When you browse the pokpk website, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is mainly used for platform performance, security analysis, and improving the user experience.
2.3 Through Third Parties
In some cases, necessary information may be received from legitimate third parties such as payment processors or identity verification service providers. Such collection of information is always conducted under applicable law and agreements.
Purpose of Using Information
3.1 Account and Service Management
We use your information to create, verify, and secure your pokpk account, to process transactions, and to provide you with gaming services. This is a core part of our operations.
3.2 Security and Fraud Prevention
We analyze technical data to detect and prevent unauthorized access to accounts, fraud, or any other unlawful activity. This monitoring is always conducted in your interest.
3.3 Providing Customer Support
When you contact us through our 24/7 live chat support or by email, we may access your account information to resolve your issue quickly and effectively.
3.4 Ensuring Responsible Gaming
By reviewing patterns in your betting activity, we work to ensure responsible gaming. If any unusual activity is noticed, precautionary measures may be taken.
3.5 Platform Improvement
By analyzing the overall experience of users, we continuously improve the design, performance, and game collection of the pokpk platform.
3.6 Fulfilling Legal Obligations
Retaining and processing certain information is legally required in order to comply with applicable laws, regulations, and instructions from regulatory authorities.
Data Storage and Security
pokpk uses industry-standard security technology to keep your personal and financial information protected. SSL encryption secures all data transmissions.
4.1 Encryption and Technical Protection
Your personal information and financial transactions are secured through TLS/SSL encryption. Sensitive information stored on our servers is protected with strong encryption algorithms. Any suspicious attempt to access the system is automatically detected and blocked.
4.2 Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to meet legal obligations after that. Following a request to close your account, personal information is deleted as promptly as possible, though some data may need to be retained for a set period due to legal requirements.
4.3 Access Control
Access to your information is restricted to only those staff members who need it for their specific duties. All staff work under strict confidentiality agreements and receive regular security training.
Sharing Information with Third Parties
5.1 Core Principles of Information Sharing
pokpk never sells your personal information or transfers it to third parties for commercial purposes. Your information is shared only in limited and specific circumstances.
5.2 Payment Processors
The minimum transaction information necessary to process deposits and withdrawals through bKash, Nagad, and Rocket is shared with these payment processors. These service providers are bound by their own privacy policies.
5.3 Legal Obligations
If we are required to provide information as part of a court order, government directive, or legal process, we are obliged to do so. In such cases we will make every effort to notify you, unless prohibited by law.
5.4 Technology Service Providers
A limited amount of information may be shared with trusted technology partners who assist with cloud hosting, data analytics, and platform maintenance. All such partners operate under strict confidentiality agreements and data protection regulations.
Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. pokpk uses cookies for the following purposes:
- To keep your login session active and secure
- To remember your preferred language, theme, and settings
- To improve platform performance and loading speed
- To detect security threats
- To analyze usage statistics and improve the service
6.2 Cookie Controls
You can control the use of cookies by changing your browser settings. Keep in mind that disabling certain essential cookies may affect some platform functions, such as logging in or completing transactions.
Your Rights
Every user registered on the pokpk platform has the following rights over their personal information. To exercise these rights, contact our support team.
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your information be deleted.
Right to Object to Processing
You can object to your information being processed for certain purposes.
Right to Data Portability
You can request to receive your information in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily paused.
Protection of Minors
8.1 Age Restriction
pokpk strictly does not collect information from or permit use of the platform by any person under the age of 21. Age verification is mandatory at the time of registration.
8.2 If a Minor's Information Is Found
If we become aware that we hold information belonging to a person under the age of 21, we will immediately close that account and delete the information. If a parent or guardian suspects that their child's information is held by us, please contact us immediately.
Policy Changes
9.1 Process for Changes
pokpk may update this privacy policy from time to time. This policy may be revised due to legal changes, the addition of new platform features, or business changes.
9.2 Notifying You
If any significant changes are made to the privacy policy, we will display a notice on the platform and inform you via your registered email. Continued use of the platform after the changes will be taken as your agreement to the new policy.
Last Updated: This privacy policy was last reviewed and updated in January 2026.
Contact and Complaints
10.1 Privacy-Related Contact
If you have any questions, requests, or complaints regarding your personal information, this policy, or your rights, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
We will review your request promptly and take appropriate action.
10.2 Complaint Resolution Process
After you contact us, we will review your request or complaint as quickly as possible. If you are not satisfied with our response, you have the right to take further steps under applicable law.
Need more information or help?
Our 24/7 Bengali support team is always here for you. Feel free to contact us for any privacy-related questions.